These general conditions of sale apply to all sales of ODAJE products to the consumer via the www.odaje.com site. The order by the Customer implies acceptance of all of these General Conditions of Sale, these prevail on all other general conditions of sale except express acceptance of the seller.

Order

Price and payments

The prices applicable to orders are those presented on the site www.odaje.com at the time of the order. The prices are indicated TTC, excluding delivery costs, and governed by French law. Prices can be modified at any time by the seller, without notice, and in particular in the event of a change in tax or economic data. The items ordered must be paid in euros and online. The bank charges caused by payment are the responsibility of the customer. The goods delivered remain the property of the seller until perfect payment. Online payment is made by bank card, or by using a PayPal payment account. The means of payment accepted via our secure Payplug platform are all credit and debit cards such as Visa and Mastercard, European and international. This includes Electron (Visa) and Maestro (Mastercard) cards. We also accept all the French cards on the CB network, even if they are not affiliated with Visa and Mastercard. The Customer can also make the payment of his order via the PayPal secure platform. These platforms comply with the regulations of the networks of cards accepted in force.

BILLING 

The invoice is sent to the Customer to the address he indicated at the time of the order. The price is that in force at the time of the Customer order. Odaje gives off any responsibility for the entry errors of customer information when ordering.

Delivery and transport 

The items are delivered within 1 to 7 working days from the order throughout metropolitan France. This period is given as an indication and may vary depending on the availability of articles. The exceeding of this period can in no case be retained against Odaje, nor give rise to a termination of the contract or any compensation for damages. Beyond a period of one month from the date of the ODAJE order will reimburse by check or bank transfer of the non-delivered goods. The packages are delivered by the Post Office or by an express carrier at the address indicated when ordering. As such, Odaje is unable to guarantee a specific delivery time. The transfer of risks takes place at the time of delivery of the goods. Odaje cannot be held responsible in the event of contractual non -performance following a case of force majeure in particular, and without this being limiting, in the event of war, riot, insurrection, interruption of transport, problem problems import, strike, shortage, fire, earthquake, storm, flood.

Compliance and vices 

The goods must be checked by the customer during delivery. Any reserves are carried on the delivery slip presented by the carrier or can be sent to contact@odaje.com within 48 hours. This email address is protected against spammeurs robots, you need to activate JavaScript to see it. Complaints concerning the apparent defects of the goods delivered will only be taken into account if these are notified by mail within 48 hours of delivery. This shipment must include an explanatory letter from the customer and the goods concerned in their original packaging. Odaje undertakes to take over, exchange or reimburse the goods tainted with vice, without however being required to pay damages. Shipping costs are borne by the customer.

Retraction rights 

For products purchased online, the Customer has a period of 15 working days from the date of purchase of the goods to exercise the right of withdrawal of his order. The postmark or the date of the relevant receipt is the starting point for this period. The return or cancellation may concern all or part of the order. The return costs are the responsibility of Odaje for all returns in France and the European Union (except for Switzerland). For all orders placed outside the European Union, returns are the responsibility of the customer. You can send your package to this address by adding your name, the reason for the return and your order number: Odaje c/o Efilog Logistics 2 rue des Taillandiers 72800 Le Lude France The reimbursement, total or partial, is made to the maximum in The 15 working days following the reception by Odaje of the return of goods. The refund is made by transfer to the order of the customer in accordance with the information provided when ordering. Damaged, incomplete, salis or without original packaging products will not be taken up, exchanged, reimbursed. Beyond the period of 15 days from the date of purchase, the goods will not be taken over, exchanged, or reimbursed.

Data protection and cookies

Data processing

Who is responsible for processing your data?

• Postal address: 32 rue de Paradis, 75010 Paris, France
• Telephone: 09 84 30 84 05
• Email: contact@odaje.com

Odaje informs the user that a data protection delegate has been appointed, and that he can expose any questions relating to the processing of his personal data. The user may contact the data protection delegate to the following contact details: rgpd@odaje.com, Postal address: ODAJE - ONAPP 32 rue de Paradis, 75010 Paris, France.

What type of personal information collects Odaje?

Odaje can collect the following personal information from users of the Odaje website through corresponding forms: name, email address, postal address, telephone number, date of birth, sex and payment information when the user visits the Site, registers, makes an online order, contacts Odaje or participates in promotions or Odaje surveys. In addition, Odaje collects all the information relating to their navigation on the site and their interaction with the brand. All the personal data collected by Odaje comes from the user, with the exception of contact contact details which can be provided to us by friends or family members, in particular for sending gifts.

What end do we process personal data?

• Management and development of registration on the site and online purchases. We use the customer's personal information to process and send him his order, inform him by email of the situation of his order.
• Management and sending of information on exclusive promotions, the latest news and personalized information adapted to the profile, interest and user and customer needs via e-mail, SMS or mail. The sending of this information will imply the development of user profiles which consists in the use of personal data, the history of their purchases if necessary, as well as the information relating to their navigation on the site in order to assess Certain aspects of their personal preferences in order to offer them commercial communications adapted to their profile.
• Respond to the exercise of the rights of access, modification, cancellation and opposition, as well as questions and complaints.
• Management of the alert service when a certain type of item is available on the site.
• Management and emission of documents attesting to sale: invoice.

How long will we keep the data?

Odaje will keep personal data during the time reasonably necessary for previously exposed treatments. The user can at any time modify their information in their customer area or delete it by writing to us at contact@odaje.com.

What recipients can we communicate the data?

• Administrations and public bodies when required by tax regulations, labor, social security or any other applicable regulations.
• Companies in charge of data processing, such as service providers from ODAJE (ERP, communications, agencies, etc.).

In all cases, third parties with which certain personal data are shared will have previously certified the adoption of adequate technical and organizational measures for the correct protection of these. Odaje does not in any case sell customer data to third parties.

How is personal data protected?

The www.odaje.com site uses information security techniques such as firewalls, access control procedures and cryptographic mechanisms, in order to avoid unauthorized access to data and guarantee the confidentiality of these. To this end, the user accepts that Odaje collects this data for the corresponding authentication of access controls. In addition, any transaction made on the site will be carried out through secure payment systems. Confidential payment data is transmitted directly and encrypted (SSL) to the corresponding establishment. Odaje claims to have adopted all the technical and organizational measures necessary to ensure the security and integrity of the personal data processed, and to avoid their loss, alteration and/or access by unauthorized third parties.

What are your personal data rights?

You benefit from the following rights, which can be exercised at the email address contact@odaje.com: Access rights: you have the right to know whether Odaje Processes personal data concerning you or not, as well as access to personal data that Odaje has on you. Right of rectification: you have the right to ask Odaje to rectify personal data when it is inaccurate, or to complete it if it is incomplete. If you are registered on our site/app, it will be easier for you to correct them directly by modifying your profile. Right of deletion/right to be forgotten: You can ask us to delete personal data when, among other reasons, data is no longer necessary for the purposes for which it had been collected. Right to limitation: You have the right to request the limitation of data processing. In this case, we will only keep them for the exercise or the defense of complaints. Right to portability: You have the right to receive personal data in a structured format, common use and mechanical reading, and to transmit it to another responsible when the treatment is based on consent or on a contract, and is carried out by automated processes. Right of opposition: you can oppose that personal data are subject to processing based on the public or legitimate interest of Odaje, including the development of profiles. In this case, Odaje will stop processing data, except for imperative and legitimate reasons or for the exercise or defense of possible complaints. Automated individual decisions: You have the right not to be subject to a decision based solely on automated treatment, including the development of profiles, which would result in legal consequences against you or would affect you in a similar way. However, it will not be possible to exercise this right in the following cases: if the decision is necessary for the conclusion or execution of a contract between you and Odaje ; If it is authorized for the law applicable to Odaje provided that appropriate measures be established to guarantee legitimate rights, freedoms and interests; If it is based on your explicit consent.

Use of cookies

What are cookies and how do they use them?

Under his own responsibility or that of a third party committed for the provision of tracking services, Odaje can use cookies when a user browsing the website. Cookies are files sent to the browser via a web server in order to save user activities throughout the time he browse. The use of cookies allows the server to recognize the web browser used by the user in order to make its navigation as much as possible, allowing, for example, access to users who are already registered to access areas, services, promotions or competition which is exclusively reserved for them without having to register for each visit. Cookies are also used to measure the audience and traffic parameters as well as to control the progression and the number of entries. Cookies used by the website are only associated with anonymous users and their computer and do not provide references to deduct personal user data. Some cookies are used by third parties (eg Google) to transmit to Odaje data on the effectiveness of its promotions. Cookies do not obtain, in any case, personal information to identify a particular user. Cookies used on the website have a temporary character, in any case, having the sole purpose of making subsequent transmission more effective. No cookie used on the web will have a period of vigor of more than two years. Users can configure their browser to be warned of receiving cookies and to refuse installation in their device. By eliminating cookies from Odaje Or by deactivating them, the user runs the risk of not being able to access certain features of the website. To use the website, users are not necessary that the installation of cookies, but they will have to restart the session as such in each of the services whose service requires prior registration or session starting.

What types of cookies use Odaje?

Odaje uses three types of cookies:

• Technical cookies: They allow the user to navigate the website and use features such as the purchase basket.

• Analysis cookies: Odaje Use Google Analytics cookies to quantify the number of users who visit the website. These cookies make it possible to measure and analyze the way users browse on the website. This information allows Odaje continuously improve its services and facilitate the user purchasing process. To find out more about this, you can consult the private page of Google Analytics: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

• Personalization cookies: When the user brows or buy on the web, the website will remember his preferences (for example, his tastes or the favorite language). Thanks to these cookies, it is possible to offer a simpler, faster and more personalized navigation experience for users.